Contact Us
Have a question? We reply within 24 hours — usually the same day.
Reply within 24 hours — guaranteed
We aim to reply same day. If you don't hear back within 24 hours, chase us — something went wrong.
Order support
Include your order number (from your confirmation email) for the fastest help with an existing order.
Most people ask us...
Where is my confirmation document?
Check your spam folder first — the email comes from a French government address. If it's not there within 72 hours, drop us a message with your order number.
Where is my physical sticker?
The sticker is posted by the French authorities and typically arrives within 10 days. If it has been more than 3 weeks, let us know.
I've made a mistake on my order — can you fix it?
Yes, if you contact us before we've submitted your application. Message us as soon as possible with your order number and what needs changing.
I need to travel urgently — can I drive with just the PDF?
Yes. The PDF confirmation document is legally valid the moment you receive it. Print it and display it on your dashboard — many drivers do exactly this.