Terms & Conditions

1. Agreement to Terms

By placing an order with Euro Permits, you agree to be bound by these Terms & Conditions. Please read them carefully before using our service.

2. Service Description

Euro Permits provides a Crit'Air vignette application processing service. Our service includes:

• Processing your application on the official French Crit'Air website
• Expert form completion and file handling
• Digital certificate delivery within 48 hours
• Physical sticker delivery within 10 days

We act as an intermediary service. The official Crit'Air vignette is issued by French authorities, and we facilitate the application process on your behalf.

3. Pricing

Our service fee is £19.95, which includes the French official site charge (€5.11) and our facilitation fee. All prices are clearly stated before purchase and include VAT where applicable.

4. Payment Terms

Payment is processed securely through Stripe. By providing payment information, you authorize us to charge the full amount stated at checkout. All payments must be made at the time of order.

5. Order Processing

Once your order is placed:

• You will receive an order confirmation
• We will process your application within 24 hours
• Your digital certificate will be emailed within 48 hours
• The physical sticker will be posted and arrive within 10 days

6. Refund Policy

Due to the nature of our service:

• Refunds cannot be issued once processing has begun
• If we are unable to process your application due to incorrect information provided, we reserve the right to decline a refund
• Refunds may be considered if we fail to deliver the digital certificate within 48 hours
• Delays in physical sticker delivery by French postal services are beyond our control and not grounds for refund

7. Customer Responsibilities

You are responsible for:

• Providing accurate and complete information
• Uploading a clear, legible V5 registration document
• Providing a valid UK delivery address
• Checking your email (including spam folder) for the digital certificate
• Verifying that a Crit'Air vignette is suitable for your vehicle

8. Delivery Timeframes

We guarantee digital certificate delivery within 48 hours. Physical sticker delivery typically takes within 10 days but may be subject to postal service delays beyond our control. The digital certificate is valid for travel while awaiting the physical sticker.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for delays or failures caused by French authorities or postal services
• We are not responsible for fines incurred before receiving your vignette
• We are not liable for vehicle classification decisions made by French authorities
• Our total liability is limited to the amount paid for our service
• We are not liable for indirect, consequential, or punitive damages

10. Accuracy of Information

While we strive to provide accurate information about Crit'Air requirements, French regulations may change. It is your responsibility to verify current requirements for your specific travel plans.

11. Data Protection

We process your personal data in accordance with our Privacy Policy and applicable data protection laws including GDPR.

12. Intellectual Property

All content on this website, including text, graphics, logos, and software, is our property or licensed to us and protected by copyright laws.

13. Communication

By using our service, you consent to receive transactional emails related to your order. We will respond to inquiries within 24 hours during business days.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of modified terms.

16. Contact Information

For questions about these Terms & Conditions, please contact us through our contact form on the website.

17. Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms otherwise remain in full force and effect.